Complaint Review: TOTAL MERCHANT SERVICES

I signed up with this company about 1 1/2 years ago and immediately canceled I after I realized that most of what they told me were lies. I sent back the equipment they sent even though I told them I did not want it. It is now November 22, 2017 and two days ago I received 2 notices that I needed to send their equipment back. I called them, spoke with Matt, and, after checking said that they had made a mistake and I did send the equipment back. They had already taken $375.00 out of my account which he said he just issued a refund. I called billing dept. today and they, of course, had no record of the refund being issued. I was looking at my BofA bank statements while I was on hold and found a total of $1469.22 (including the $375.00) that they have been deducting from my account since last August 2, 2016. I never used their service since I canceled it immediately. Their manager was suppose to call yesterday and did not. I called twice today and he still did not answer my calls. I have been given the run-a-round and I am so angry. I will continue to pursue this issue until I have every penny back. DO NOT USE THIS COMPANY!!!! THEY ARE DISHONEST AND WILL AVOID YOU IF YOU HAVE A PROBLEM. IT IS A TOTAL SCAM Company and I cannot believe they are still in business...hopefully, not for long. They are messing with the wrong person.