Complaint Review: TopResume.com

1. I paid for an expedited service. I received the "first draft" within the expected time frame, but, from a quality perspective, it was absolutely terrible. I'm a CFO with years of financial and management experience, and yet the first skill listed was a generic "excellent... communication skills".
2. From that point forward, the process was exceptionally slow. Subsequent drafts took days to arrive, and my emails went unanswered.
3. The quality was absolutely wretched. The entire resume was built on buzz-words and fluff. The result was meaningless, and more likely to lose jobs than gain them. They are using template terms and phrases, and applying them universally, rather than tailoring something appropriate to the individual's experience and strengths.
4. Although I paid for a service to update my LinkedIn profile, it was never done. And, frankly, thank goodness. I threw their resume in the trash - I certainly don't want this company influencing my online brand as well.

Additionally, keep in mind that they promise to work with you on multiple revisions until you are satisfied. However, you only have 7 days from the first draft to request changes, and I assure you, they'll take 6 days to make the adjustments, so you won't have another opportunity.