Complaint Review: The Warranty Group Inc.

I purchased a new 2017 Kia Sorento on January 3, 2017 from a Kia dealship in Franklin Tn. It got financed with Kia motors and GAP insurance was included and added to finance. I had the vehicle refinanced with State Farm Bank and was told to cancell GAP insurance as it is included. I read the policy i was given by the Automotive Warranty Services Inc., and followed their instructions to cancell. I returned to my dealership as per their instructions and fileda cancellation. I was tols to allow 6-8 weeks for processing. In early March i contacted the Automotive Warranty Group and was told that yes they recieved the cancellation and that it would be refunded 100% as per the contract.

On April 24, 2017 i still hadnt recieved the refund so i once again caontacted them and was told it was being "processed" and that i should recieve the refund no later than May 9, 2017.

May 12, 2017 i called once again and after being on hold for 37 minutes, and disconnected, I called again and after being on hold for another 41 minutes, i finally was connected to a totallu differernt division. when i asked to speak with a Mgr., i was rudely told that my " cancellation" could not be located..