Complaint Review: Tesla Motors Inc

Quick breakdown:

- purchased Tesla (model 3)

- was told that Tesla doesn’t sell used model cars (as I was interested in model s used)

- if I didn’t purchase that day I wouldn’t get the car for months.

- was told traffic visualization came with the car I purchased, side mirrors on the car in reverse were adjustable since I couldnt see(they are not), and range on car was 265 exact (it is not)

- Allowed us to take the car home that we are buying (come to find out, Taylor said that the loaner cars are fully loaded, the one we have isn’t)

- Never was told about a long range option

- I tried to fix the issue the next day, I was shrugged off

- Johnathan (service rep) stated range is not exact, car drains battery overnight, not recommended to charge the battery to full 265 (sales rep said it was fine)

-Body parts on car a lot were off aligned, service dept won’t help or answer calls

- sentry mode drains battery (sales rep said it doesn’t, since the camera storage isn’t stored on the car) - I believe it is?

- drove car to the Bay Area - 5 hour trip turned into 9 hours with stops

- rear passanger door panel is not on correct

- there was green tape all inside the car

- the window trim wasn’t on right, hanging off. Had to put some on myself, the other one I couldn’t

- Adam told me that he would be working with the “remarketing team” to get me a better than normal trade in quote. Told me that he was working with a special team to get me a quote - and that the team should have offered me a long range vehicle and he apologizes for all the mess

- called me with a regular trade in quote (even thought he promised me a not normal trade in and will be escalating) He went to the Tesla.com website and submitted a trade in quote and was not working with a “special remarketing team"

- Kevin called me and asked for Adam and if I had received my trade in quote through the website, figured it out that it was me and not Adam, hung up and blocked me.

- Kevin blocked me

- Called and wanted to take my car in for the issues - the advisor wouldn’t give me his name and that he felt threatened because I asked for his name. 

- My wife goes down to Tesla Costa Mesa to speak to Kevin Wong then speaks to Brian and finds out Jared is who accused me of threatening him. 

- Julia called me after that interaction, the same day and gave me the 3 options

- Went back and said “it was a miscommunication”

-Car AC stopped working

-Car wouldn’t start

-Rear small window shattered by itself when driving on freeway, causing us to swerve because the window just popped out of nowhere and almost hitting the side barrier.