Complaint Review: Terminix

We have a termite contract on this house for at least 10 years. During the years The home was supposed to be inspected but termite damage progressed.

Inspectors would spot treat but termite damage would get worse. I showed them the damage and droppings, but each time they said they would report that they found no live activity, yet they found live termites. The last time on 3/25/08 the inspector informed me that I should collect the termites if they are in the home and when they are swarming and show them and then they would schedule to tent the home.

Two days ago I collected at least 100 termites by placing a bowl of water unter a lamp. It was one of those nights when termites are everywhere in the home crowling into my clothing I wore and even into my ear. Today the inspector came and told me that those were Ground Termites and not Dry Wood Termites for which we have a contract. I told him that I knew ground termites had tunnels and that there is no termite tunnel on or in this house and because they were flying and crowling In the House that these were Dry Wood Termites having emerged from wood inside the house. I showed him droppings in the Garage and storage area but he said they were old. There is extensive damage in this house yet they keep repeating that there is no live activity. Once they find live activity they simply just spot treat that area and that is it. Todays report said: We found signs of live activity, but it also said No Live Termits. No treatment was scheduled.

This expensive contract is a complete rip-off on the public and should be investigated.

People make these contracts trusting a company, they in turn have a fiduciary responsibility to live up to that contract and not come up with multiple excuses to wiggle out.

I should also mention also that no Inspector ever goes into the attic, making a thorough inspection already suspect.

Doris
Aiea, Hawaii
U.S.A.