Complaint Review: Terminix in Chatsworth

They got me for $1,000.00!  I should have looked around before I gave them my CC.

A gentlemn from Terminix came out to the house for a consultation on replacing two small holes where rats chewed the mesh, set traps, and come back for removal.  They quoted me for $1,000.00!  After I paid with my credit card something didn't feel right.  The next day I called around and would you believe 3 competitors rates were half the price! with a warranty renewal half the price!  I knew this seemed like too much.  Terminix is extremely overpriced compated to there competitors by a 90% premium!  I called customer service to cancel and request refund.  They immediately and caually offered to lower my fee as if they were use to this kind of thing. 

So they high balled me the initial time.  Turns out customer service can cancel the workman to come to the house but they can't process refund.  I was told the branch manager has to handle that.  When I called the rep after canelling workman he said he will price match what the competitor is offering as part of there "client retainment program"  So I gave him the chance because I thought he was nice guy.  I told to the penny what the competitor offered with no exaggeration.  He checked with his manageres Chris, and Matt and then called me back. 

They would not price match!  what the heck.  Ok.  So I requested my refund.  He said not to worry that the work was just reserved on my credit card.  The next day my credit card was charged!  I called the rep back and he said it will take up to 7 to 10 business days for a refund.  Wow.  These guys are taking advantage of people that have real problems with pests, and they are not straight with you about things.  Do not get taken advantage of this company look around if you can.