Complaint Review: Terminix

 We hired Terminix to get rid of the water in our crawl space. They told us that we needed to encapsulate the crawl space. So we hired them. We still have water in our crawl space. In fact it is worse because the encapsulation traps the water.vit has no place to go. I contacted Terminix and they came out to look At it. They said they didn't tell us it would get rid of the water but will fix the air in the crawl space! Who does that? When that didn't work they said w never told them we had water. That is also not true as their salesperson took pictures and sent them to me showing the water in the crawl space. I also have a email that I sent to the salesperson confirming that I didn't need a sump pump and this would take care of the water. He responded that we didn't need a sump pump and yes encapsulation would reduce water. I have tried unsuccessfully many times to get them to resolve this. Now I'm told I will have to remove the encapsulation to install the sump pump.