TARGET STORES SUCK!
AUG. 20, 1999 - Four weeks ago I took back a gift from my mother
back to their Boca Raton, Fla store to exchange it for something
more useful to me. We went through the paperwork and they agreed to
give me a store credit which was fine with me as I had other items
that I needed more than the electric tooth brush that I was
returning.
As it was a gift from a family member and I had no receipt I was
asked for my drivers license. I produced my South African license
which had my photo/signature etc. I was told that this was not good
enough, that I had to have a US license. I thought this was
nonsense and asked to see the manager. A Mr. Sunil Harrpypersad
arrived. He told me the same thing and then added that any of the
52 states licenses would be fine. I asked him about the 52 STATES?!
He told me that Hawaii and Puerto Rico were the latest states.
While in the store I spoke to their 800 number Guest Relations
department with no better or more sensible reply. I left the item
and my business card with this fellow and told him that it was
returned and I expected that they would send me a check for the
return amount.
Two hours later I attempted to phone the firms executive office in
Minneapolis to complain. The operators would NOT put my call
through to the executive office, would not give out the name or fax
of their firms President and repeatedly transferred my calls to the
same Guest Relations department that was now part of my complaint.
I got the firms presidents name (Gregg Steinhafel)from the local
reference desk at the library and faxed him later that day at 612
304 5104, I followed up with a mailed Priority Mail letter and
included the 20 minute tape of my dealings with their operators and
their pig headed refusal to identify themselves or put me through
to the President/Executive Office.
I have never heard from Target in regard to my complaint and have
gotten no check from them for the item that I left with Mr. 52
States Harrypersad. This company has its head stuck so far up its
own a*s that it is a wonder they havent suffocated.
W. Harris
P O Bx 5117
Cape Town 8000
South Africa