Complaint Review: Tactical USA

I made two small purchases from tactical USA and paid modest shipping charges. The company made five monthly charges to my credit card for $39.95 which were unauthorized. They further failed to deliver one of the items until I made a complaint to the company.

I dealt with a customer representative by email only who failed to acknowledge the unuthorized charges from July - November 2020 even though I produced credit catrd statements as proof. I further discovered additional unauthorized charges in 2021 which were refunded. The company stated it had no record of me as a customer, stating they had  no information for my account even though I gave them proof of an order I made in July 2020? and has refused to refund the $199.75 it still owes me.

A complaint I made to the Better Business Bureau was not answered by Tactical USA.