Stührling · 449 20th St. Brooklyn, NY 11215 Stührling Original 449 20th Street Brooklyn, NY 11215-6247 Customer Service 888-835-2946 or 718-840-5760 Monday – Thursday 9:30 – 4:30 (ET) Friday 9:30 – 12:00 (ET) The watch is not working properly - THE CHRONOGRAPH Handle does not respond to any command. Keeps going around no-stop Brooklyn New York
I received m/order 83593 September 22 However the watch is not working properly - THE CHRONOGRAPH Handle does not respond to any command. Keeps going around non-stop I have contacted several times the company and I also included ncluded a video where it is apparent that the big hand - chronograph hand - do not respond to pusher buttons. This hand is continuously rotating and is non stoppable. From the company I only received the following message since 29/9 We are still working on your inquiry and will be sure to get back to you soon. Thank you for your patience and apologies for the delay. Best, Rebecca NO answer concerning execution of guarantee, possible return of watch