Straight Talk Bought warranty from Straight Talk in Dec. 2015, broke phone March 30th. Called, they charged deductible on my charge card, email Fedex mailing label for broke phone, mailed next day. Watched the tracking number & took a week to get to them. I keep calling to find out when my new phone is coming. They will say Wed. or Thurs. Then next time I call when doesn't show up, they will say 3 or 5 business days. Now they are trying to tell me that I didn't send the broke phone, when I told them that was a lie they said you didn't sent it in right away, told them that was a lie. I'm having to borrow someone's phone to call them or I write to them on Internet. They are sure able to take out my monthly service charge on my Discover card. I have paid for two months service & don't have a phone or service. miami Florida
Back end of Nov. day after Thanksgiving I got a Samsung Galazy S4 phone with Straight Talk at Walmart. I signed up threw Straight Talk & paid for their warranity. On March 30th. broke the phone. Called Straight talk & they said I had to pay a deductible. So price when on my Discover card right away. They email me label for Fedex that evening & I sent the phone off the next day. It took a week to get to Fl. I watched the tracking code to know when broke phone got there. I would write on their site to talk to someone or borrow someone's phone to call them. I would be told I would get my phone Wed. or Thurs. or would be told 2 to 5 buisness days. Now I've been told that I didn't send the broke phone which I told them that was a lie, so told me that I sent it to late, told them that was a lie & I have the tracking number. Also lady from post office took it to Fedex for me. They are still taking money out on my Discover card the amount for the phone service. I don't have a phone to have service. They have told me so many stories. Like the phone was on back order, wonder if the only English they know is to say "Wed. or Thurs.". Don't know what to do to get my phone from them.