STF HOME & FURNITURE stfhome.ca REFUSING TO REPLACE DAMAGED FURNITURE Vancouver British Columbia
Purchased a desk and bookcase advertised as being very high quality and durable for over $12K. Came in MANY small pieces and not properly packaged. The company shipped it by UPS. EVery box arrived damaged and virtually every piece was chipped, dented or scratched to varying extents. Despite numerous requests, the company is refusing to replace the damaged pieces or issue a refund. They are only offering to assemble it for us, and expecting us to just accept damaged furniture that we purchased new and for over $12K! Forcing us to commence legal proceedings to compel them to do what they should have done from the start.