Complaint Review: Sterling McCall Ford

 I just towed my truck out of there in worse shape than when I brought it to the service department at SterlingMcCall Ford on Southwest Freeway right before the holidays but not before paying over $5k for them to release my truck. I brought my 2013 Ford F-150 to diagnose an engine failure problem. Sean Lopez, the service advisor assured me the engine "was good" and gave me a parts list and quote and said my truck would be ready in "2-3 days". Turns out the negligent "technician" failed to properly diagnose the truck by failing to check the bottom of the engine before making repairs and BLEW THE MOTOR while test driving it.

Instead of accepting responsibility for their mistake, they called to sell an engine. I decided to meet In person with Calvin Miller, the Service Director, who accepted fault and acted like he genuinely wanted to help me. After I didn’t hear back I call him and find out he left on vacation soon after our meeting “until next week”. I turned to Rodney Crow, the General Manager for help. He doesn't care that the failure to check the bottom half of the engine is their fault and expected me to pay for repairs and labor not needed in order to release my truck. The icing on the cake was they couldn’t even assemble the engine correctly.

Not only did they blow my engine out they also left the fuel line UNHOOKED and gasoline was pouring out of the motor!! Stay away from this place. You think just because they are a “Ford” dealer they are ethical, knowledgeable, honest and qualified? Look elsewhere.