Complaint Review: MTM Medical Transportation Management

MTM Medical Transportation Management I would not recommend any government and/or insurance agency to contract through this company. This company is all about making themselves a buck. They have subsidiary companies owned by the same family such as Ride Right that they force employees to set trips with. Normally when setting a trip for a member to get to their Dr. appointments they want the csr's to use the cheapest vendor that comes up in a list of vendors for that area, unless of course their own company comes up which is Ride Right then the reps have to choose them even though they might be double the price of the next vendor down the list who is more than likely closer to where the member needs to be picked up from.

This is because they put the money in their own pockets. I know they don't pay vendors like they are supposed to, the vendors have to spend hour and hours calling just trying to get paid for the services they have performed. I know they don't pay members for the gas mileage reimbursement that some are forced to utilize as they may have no vendors in that persons area. Half the time they don't even send valid bus passes and when trying to reach the bus department to find out what is going on, there is no one there to answer. They constantly take on new contracts without being prepared in the least to provide the transportation in that area.

They recently took on the state of Nevada and had and still have no clue what they are doing. They can't even keep supervisors employed there. Speaking of supervisors, what a joke. When a member calls in and asks to speak with a supervisor they just get a regular customer service rep, the supervisors don't take calls. For a short time they had certain reps that were skilled for appropriately handling the supervisor request calls then they decided to put every single rep under the same blanket, with the same pay and a lot of times a huge lack of skills and have them all answer the supervisor request line. The employee turnover is going up faster now due to the changes, they took away the possibility for any employee growth, they also took away bonuses, all so the owners running under an LLC can get richer faster.