SSL Guru Unauthorized charges and horrific refund procedures Pasadena CA
DO NOT PURCHASE FROM SSL GURU!
I have had my SSL Cert through SSL Guru for a number of years and it has been fine. Recently, my website host started automatically including my SSL Cert, so I let SSL Guru know that I was not renewing.
Imagine my surprise when almost two months before my renewal date, they charged my credit card the full amount of a renewal! Okay, perhaps an honest mistake. So, I called and spoke with their customer service who said that they would issue back a refund for my money.
Then, they sent me an email requiring me to fill out a bunch of information. I did so. Now, they have sent me an email stating that my refund TO MY SSL GURU ACCOUNT has been approved. In order to actually get my money back, they have now sent me a form to print and mail into them.
I think we all know how that is going to go . . .never received it, lost in the mail, prove it, etc.
Meanwhile, I seem to have no choice but to print and mail their stupid form to them and, hopefully, see my money again.
This is a scam operation, seemingly desperate for my money . . . and likely, yours.