Sprint/T-Mobile Palm Springs Sales agent name: Gerardo R Was misrepresented and told by the sales person that my screen protector would be replaced at no charge if damaged. NOT! Palm Springs California
Four weeks ago I purchased a new phone and declined the insurance then asked about accessories including the price to place a screen protector on the phone and I balked at the price, knowing I can buy one for about 75% less elsewhere and he said "yes but, If you buy one from us we will replace it if it is damaged for free!".
I brought the damaged phone in and spoke to a supervisor then he called the sales person and he actually was not truthful and denied he had ever said anything to that effect to me. I was insulted because I am a straight shooter and this is why I felt compelled to report this misrepresentation. I feel cheated and there was NOTHING they would do to make it right.