Complaint Review: Spirit Airlines

We went on a 7 day cruise and all of our luggage was lost for our entire family. We were assured that our expenses would be covered if we bough necessities. We had no underwear, beachwear, socks, shoes, tolietries, makeup, pajamas, clothes.....nothing at all. We were gone 7 days with no luggage and did not get the luggage until we returned to New Orleans. All of our flights were cancelled and we were required to pay 3 more hotel stays. When we get home and file the claim to replace the contents of our luggage for 6 people - we receive a message asking us to box up all of the items that we purchased and send them to spirit at our postage expense so they can sift through them and deem an appropriate refund. What the heck! We traveled with 2 guests and I cannot go and take the items we purchased from them for refund. We were never ever notified of such ridiculousness and now we are out over $3000 while they hide behind their desks and refuse to provide a contact number. They are the worst airline to ever fly!