Complaint Review: Spectrum

I called Spectrum & spoke with Matthew about lowering my $175 bill while keeping my current services. After reviewing my account he said he’d lower it $20 and keep my current services.  I agreed. After the call, my internet stopped working. I called Spectrum back & Matthew turned off my internet completely and erased all promotional rates, then sneakily put me on plan was higher than the rate I already had.  The issue was escalated to Marissa who said the system wouldn’t allow her to revert my account to the prior price. Now, my original plan is restored BUT I have to pay $35 more.

Please pull & review the call with Matthew, if this is not rectified I’m filing a lawsuit. That’s the only way to resolve this issue as Spectrum is very unethical & repeatedly practices predatory actions based on their monopoly, sheer greed & subpar services.