Spectrum Business Internet Sent me to Collections and Can not justify where the bill came from. FORCED ME INTO PAYING THE BILL OTHERWISE MY CREDIT IS SCREWED
I signed up with spectrum for my business insternet in March of 2019. In July of 2019, I called them to notify that I switched my Units in the same building. They processed my address change and I have been paying for the service ever since without any past due or issues. Well, 1.5 years later (Nov 2020) I receieve a call from a collection agency saying I was sent to collections on oct 30th 2020 for $113 for a bill that is past due from last year. As far as I was concerned, I was up to date with all my business bills (Mind you, I own a franchise company and everything is looked at on Monthly basis. referring to my expanses, rent, bills etc). So right away I called spectrum. This is where all the fun begins.
THEY COULD NOT TELL ME WHERE AND HOW THE BILL CAME FROM. THEY COULD NOT EVEN JUSTIFY ANYTHING. She is telling me that "We provided a service and you need to pay". I told her "If i used a service and didn't pay for it, I am ready to do so RIGHT NOW, however you need to tell me what am I paying for" SHE COULDNT justify the bill at Alll. HER LAST THING WAS "yOU NEED TO PAY OTHERWISE YOU ARE STAYING AT THE COOLECTIONS.
They Gained $113 from me but moving forward THEY LOST 2 ACCOUNTS. My Home account and Business.