Complaint Review: Sparklight

I moved to the Sparklight's service area in Sep of 2019.  There service is good....when it works!  There was a recent outage caused by "technical problems" which even shut down the customer service phone lines.  When I FINALLY got through to customer service, they had no answers for me BUT said that I would receive a call back when service was restored. 

They never called back nor have they posted ANY kind of explination as to what caused the outage.  I did, however, receive NUMEROUS phone calls about "finishing" my direct draft payment set up which I NEVER REQUESTED!  I finally had to call a supervisor to stop these calls. 

As far as service goes, this is the WORST internet provider I have ever dealt with.