Complaint Review: SOYO GROUP

When I bought SOYO CX-5959 from tigerdirect.com, they said that I will have 3 rebates. Worth of $60. ($20 each)
So, I was thinking what a good bargain so, later that day I bought it.

After I received the package, I start fill out all the paperwork for the Rebates, and I kept a copy of every paperwork that I sent.

THe 3 rebates are as follow:
1. CX-5959 $20
2. CX-5959 (Bonus Rebates) $20
3. CX-5959 (Double Bonus Rebtes) $20

Now after waited for 5 MOnth, finaly I got a notice that saying my first rebates(CX-5959 $20) is in the process.
But they never said anything about the second and thrid, so, I emailed them.

I never get any reply.

So, next thing I did, is called them and leave them messages.

I end up leaving + 7 message, between 2 weeks period, cause everytime I call NO ONE pick up the phone except the answering machine.

I thinking since no one return my phone call or replay my email so I try SOYO customer services and I finally speak to someone name Judy. She is willing to help me and ask me to email her the paperwork, and I did.
1 week pass by. I DID NOT get any reply from her and when I try to call and look for her. The operator said that she is no longer work in the company.

Next, I get a change to talk to another person name Shiela and she want me to fax her all the paperwork and I did fax her.

The next day I call and look for her, not suprise, the operator said she is not working today. The next day I call, she is sick, the following day. Their no one name shierly here.

I'm really frustrated with this company because this company are suck a Loser and Unprofessional way dealing with customer and also not to forget their products are sucksss not worth a penny, all made in CHINA

Cause they having problem selling thier products, thier most likely or better of for them to cheat the customer by rebates.

SHAME on you SOYO.
GROW UP

Kevin
Norman, Oklahoma
U.S.A.