Complaint Review: Sony

I've purchased many Sony products through the years including TVs, Home Theater Systems, Digital Cameras, and VHS/Disc players. I've always regarded Sony products as a good value backed by a reputable corporation. The first time I ever contacted Sony Customer Relations to file a warranty claim, I learned how foolish this assumption is.
 
I purchased Sony WH1000XM3 headphones from an eBay storefront for a Sony Authorized Dealer on Sept 6, 2019. These headphones have a 1 year repair or replacement warranty. I'm less than 8 months into the warranty period and the power button, bluetooth, and noise canceling all stopped working. That's bad enough after moderate use, but little did I know that they won't honor their warranty for any product purchased from eBay, even if you can demonstrate it was brand new in the retail box. My situation had an additional twist since the eBay store was a storefront for a Sony authorized dealer in NJ. After being drug through knotholes to comply with their documentation requirements and obtaining an invoice from the authorized retailer, it became evident that Sony Electronics will use any excuse to shirk their responsibility to honor their product warranty as indicated by their response to my BBB complaint:
 

"Sony dealt with the customer and explained warranty terms. Customer purchased the unit from eBay. Products that are purchased from eBay, and all other second-hand sellers/liquidators are not Sony's authorized retailers; they do not have warranty with Sony. The document he provided, that was supposed to serve as the invoice, came from the retailer of the seller from eBay, and it is not a valid receipt."