SmartPay Lease Refuse to fix my Samsung Galaxy S8 plus. I purchased the insurance through their company. San Francisco California
My name is Diana Cabrera Stewart- ***-***-5251- account. Straight talk refused to fix my defective phone which the phone is covered under insurance. Customer service told us that they did not want to help us I am leasing a Samsung Galaxy S8+ with Straight Talk. I have had this phone and paid in this phone for 2 months. I also purchased the phone protection plan.
The phone started having screen problems. I called Straight talk and they told me that they could not help me and to call Smart Pay.Smart Pay is the company that the phone comes from. So I called Smart Pay and they told me they couldn't help and to call the manufacturer. I called Samsung and they told me that sense the phone is under Straigh talk and Smartpay, they wont fix it. So I call Smartpay again and the lady pretty much told me that Im stuck with this defective phone and there's nothing they can do.
I mentioned our insurance and she just changed the subject quickly. They she hung up on me. I called back and the same thing happened. I called 5 times and went through the same thing with them. No help and told that I have to pay for a defective phone. This is crazy. This is so crazy.