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  • Report:  #1477438

Complaint Review: SmartFax

SmartFax J2 Global J2 J2 Global Inc., and its affiliates. Won't allow cancellation!

  • Reported By:
    Todd — Tuscaloosa Alabama United States
  • Submitted:
    Sat, April 20, 2019
  • Updated:
    Sat, April 20, 2019

You are not able to cancel once you sign up.  I opened a free trial for this online fax service and then decided to cancel the service the same day.  First of all, when you go to the billing section on the website it sends you a page that says you can cancel by clicking a link.  There is no link that works. 

The only way is to call the 800#.  I tried but they never answer the phone.  So I sent an email to customer service (the email that the site provides), and received no response, but lo and behold, they charged my credit card and you cannot delete your card number in your account.  Stay away from SmartFax or J2 Global.

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