Smart Certify The most worthless tutorial that exists!!!! screwed others too slime-ball the business that doesn't give a dam screwed many others too Clearwater Florida
To make a very long story short, this company creates the worst tutorial out there. Look elsewhere before you spend your hard earn money. Consumer service sucks. The principal or head of Smart Certify, Debbie Ward, runs a scam.
After studying everyday for about 45 days with Smart Certify's "Certified Database Administrator" tutorial, I took a pre-exam and failed, many times. I asked for a refund and they gave me the runaround passed the 90 days warranty. Then, they said that it was too late for a refund. Keep in mind, I'd contacted them 35 days before the warranty expired.
My advice to you considering using "Dumb Certify", either take a class somewhere, or buy the software and books with the money you would pay them and teach yourself. Believe me, you will be much better off.
And before I forget, file a complaint with the Better Business Bureau, but don't expect them to do anything. They were just as useless as Smart Certify's tutorials. I hope the fact that the Better Business Bureau is located in the same city as Smart Certify hasn't played a part in their lack of effort to go after this company. It makes me wonder.
Arturio
Kalamazoo, Michigan
3 Updates & Rebuttals
Undisclosed
Seattle,Washington,
U.S.A.
Did you even READ their Warranty?
#4Consumer Comment
Fri, May 23, 2003
What this complaint says is that you obviously did not read the warranty. At least we would assume this because if you did read the warranty before you bought this training you would have agreed to take the official exam to get your money back. Their warranty CLEARLY states that you have to take the exam to get your money back. You did not take it...why? I would venture to say that if you took the exam and not some sample pre-exam from someplace else you would have got your refund. How do you know that the other company did not give you a bad exam???
The real question here is did they deny you a refund based on their printed refund policy or are you just asking for a refund outside of what the terms very simply clarified?
You say that many others were screwed too. What about the countless certified people out there who are happy? Hmmm, maybe the other folks out there are simply asking for the same thing, a refund without having to comply with the refund policies?
I own my own company and deal with my customers asking for refunds autside of my return policy. Sorry, can't do it though because it would not be right to everybody else who I said no to for the same reason. Gotta be fair to everyone so the best way to do that is to make it clear, put it in writing before they buy from me and make sure we are on the same page.
Good luck!
PS - Never give up the certification goal, it's worth it.
The Fraud Chick
Ethics,Arkansas,
Are actually The SmartForce Direct Company
#4Consumer Suggestion
Sun, May 26, 2002
Arturio,
Report them to your Attorney General's Office. Here is the information to give the AG's office:
The SmartForce Direct Company
25400 US 19 N Suite 285
Clearwater, FL 33763
US
Domain Name: SMARTCERTIFY.COM
Administrative Contact:
Deborah, Ward dward@FFG.COM
ForeFront Direct
25400 US HWY 19N
Suite 285
Clearwater , FL 33763
727-724-8994 (FAX) 727-726-6922
Technical Contact:
Barry, Dave dbarry@SMARTCERTIFY.COM
SmartCertify Direct
Suite 285
Clearwater, FL 33763
727-724-8994 (FAX) 727-726-6922
Good Luck,
TFC
Kevin
Oshkosh,Wisconsin,
BBB is a corrupt business' best friend
#4Consumer Comment
Thu, May 23, 2002
I tried to get info on this company but they won't release it to me, they told me to look elsewhere. Makes you wonder what they are trying to hide!?
EDitor's Note:
This courageous person reports a trend often reported on the Rip-off Report about the Better Business Bureau. Hopefully other people will come forward and the BBB will be revealed for the unethical practices incorporated by this racket.