SLEEPYS The mattress professionals They took my money and will not refund it and left me without a bed. Customer service did not want to refund my money. I asked for months and they made me sick. I'm disabled 100% recovering from a broken neck / they refuse to give me my refund in a time.y manner as there policy says 3-5 days refund. It's been since march 8,2015. Staten Island New york
I purchased in person two bedroom MATRESS sets from SLEEPYS. I only received one/I SPENT THOUSANDS WITH THEm / I can't get my money back. They don't even honor there own return policy/ have kept me since march 8, 2015 waiting on a refund that I have endlessly called for over n over. One set was delivered to a child with lupus in NYC improperly twice/ she had to sleep without her bed while this company deceivered it wrong twice.mpromised that my bed could be delivered to my home/ that bed came wrongly delivered- it wasn't the product I had purchased/ returned that as well. Finally, since they could not deliver the MATRESS for five months here I am still requesting a refund since date of bad delivery back in April 2015. I spoke to Peter a supervisor of customer service who assured me my refund would be there in 3 days. Well, it is NOT AGAIN! I'm a disabled woman recovering from a broken neck who has sufferred without a bed until this day bcuz SLEEPYS ARE NOT THE MATRESS PROFESSIONALS THEY CLAIM TO BE. WORSE SERVICE I HAVE EVER GOTTEN IN ALL MY LIFE -DONT BUY YOUR STUFF WITH THEM, IF YOU CHANGE YOUR MIND IMAGINE WHAT COULD HAPPEN THEN...UNHAPPY SUFFERRIG. CUSTOMER OF SLEEPYS
1 Updates & Rebuttals
Grace
Hicksville,New York,
USA
Sleepy's Assistance
#2UPDATE Employee
Thu, July 16, 2015
Hi LC,
My name is Grace and I work in the Corporate Offices of Sleepy's. I thank you for bringing this issue to our attention and I'd like to turn your experience into a positive one. Please reach out to our specialists at social@mattress.com with your Invoice Number or Customer Code. Be sure to include your contact information, including phone number and best time of day to be reached. Thank you for giving us the opportunity to further address your concerns.
Please include case #01359694 in your subject.