Sleepy's Warranty Void Nationwide
My grand parents bought a mattress here a little over a year ago. The sales person did not go over proper support on their bed for the Mattress they were buying and after a year the mattress started to sag. The delivery men also mentioned nothing about support voiding the warranty,not to mention they didn't receive any warranty info at the time of delivery, nor is it on their sales slip. Sleepy's denied their claim, and has refused to do anything to help them or make it right other than offer a "steep discount" which they wouldn't say what it was. Knowing how their pricing works with 5 pricing levels (1, price on the bed. 2 first price below that to keep you in the store, 3 another discount to get you to buy today, 4 bigger discount to stop customers from comparison shopping, 5 the lowest price they can offer to still make money and make sales during slow periods), unless discount is in the 80% range they are still making money. Very disappointing to take advantage of two 80 year old people.
1 Updates & Rebuttals
Jared
Hicksville,New York,
USA
Sleepy's Assistance
#2UPDATE Employee
Thu, July 16, 2015
Hi JMH2128,
My name is Jared and I work in the Corporate Offices of Sleepy's. I thank you for bringing this issue to our attention and I'd like to turn your grandparents' experience into a positive one. Please reach out to our specialists at social@mattress.com with their Invoice Number or Customer Code. Be sure to include their contact information, including phone number and best time of day to be reached. Thank you for giving us the opportunity to further address your concerns.
Please include case #01359718 in your subject.