Complaint Review: Skywire TV Antenna

Email to Skywire : I ordered 2 Skywire Antennas and Boosters 4/20/18.I have still not received my package. It was shipped on 4/25/18 according to prior email. Still trying to track it on 5/6/18. I tried to cancel my order on 4/21/18. Skywire said that it had been shipped out and that cancelation was no longer an option. If I have a email stating that it wasn't shipped out until 4/25/18 that means that I was lied too. So if your return policy had been posted on your website prior to purchase I would never have bought from your company!! Without a refund your product is useless to me! Buyer beware! I"ll be posting this info on social media. To warn others. I think that this is EXTREMELY IMPORTANT INFO TO PASS FORWARD. Including the Better Business Bureau (BBB). Any real legit company does offer a refund of the purchase price. Therefore I think that your company is a total SCAM. Lois C. Walker Below is Skywire's Email reply for their refund/return policy after asking them 3 times in emails. On Thursday, May 3, 2018, 8:28:18 PM EDT, Ezell (Support) wrote: Ezell (Customer Support) May 3, 20:28 EDT Hi, We have a 30 Day Exchange Policy: All products are sold "as is" and all sales are final. You assume responsibility for your purchase and no refunds will be issued. To exchange a product that is defective or was damaged during shipping you will first need to obtain a Return Merchandize Authorization ("RMA") number and a return shipping address. To obtain an RMA and the appropriate return shipping address you must contact customer service at support@skywiretvantenna.com. All items must be in the original box with the RMA number clearly marked on the outside of the package. Returns must be received within 30 days from the delivery date of your order. If more than 30 days have gone by since delivery of your purchase, unfortunately, we can't offer you an exchange or price equivalent in store credit. IMPORTANT NOTES: We reserve the right to fully inspect the returned product for damage and it is in our sole discretion to determine if the product is in fact damaged. We will not process, accept, or exchange products marked "Return to Sender" or products that do not include your RMA number. Without an RMA number on your package, we will be unable to associate the returned product with your account. With any antenna, reception varies greatly depending on a number of conditions. Crystal- clear, over the air reception, is dependent on factors such as distance from a broadcast tower, the terrain surrounding your home and other environmental factors. There is also variance in what is being broadcast by local networks in any given area which is why we cannot guarantee specific channel reception. For these reasons, we are unable to accept exchanges for undamaged, non-defective items. Let us know if you have any other questions or concerns. Thanks, Ezell