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  • Report:  #1411742

Complaint Review: Skin Scientific

Skin Scientific The sales person lied and said the products did not have mineral oil in them when I asked as I am allergic.

  • Reported By:
    Diane — Winchester Virginia United States
  • Submitted:
    Tue, November 14, 2017
  • Updated:
    Tue, November 14, 2017

I enquired about the Skin Scientific face cream and asked the sales person if it had mineral oil in it as many skin products do and I am allergic to it. He was silent for a few minutes and then told me that it did not have any mineral oil in it. I therefore ordered the cream at 4.99 on a 30 day trial basis and when offered, accepted the eye cream at $4.95 for the same trial period.

When I received the box in the mail and read the ingredients, I was surprised to see that mineral oil was the third ingredient on the eye serum and it was further down the list on the cream. I tried calling the company but could only leave a message. They never called back or refunded my money as I asked. I called them a second time and I was told I was outside of the 14 day trial period. That was not what the website says. They would only "cancel" my account. They would not refund my money.

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