Complaint Review: Simple Escapes

While lookng over our credit card statement we noticed a $13.95 charge by a company called 'Simple Escapes' that we did not recognize. It stood out because there were only two other charges on the statement.

Called our credit card company and they in turn connected me with an agent from 'Simple Escapes' who identified himself as Peter, agent#25336. he asked my name and zip code so he could look up my 'file'.

He informed me I had been a member since January 2005 and had been mailed a membership card, etc.; I responded that I had NEVER enrolled so I couldn't be a member, nor had I received anything in the mail. Peter said I must have forgotten, which I denied.

His explanation was that I might have accidently clicked on the enrollment button while I was visiting Classmates.com, and probably thrown out the membership mailing thinking it was junk mail.

He had an answer for everything!

Told him to cancel the membership immediately and to issue a refund which he agreed to do saying that the one payment would be credited within two business days.

Checking back in our records I found that we had been charged $9.95, $11.95 and the most recent $13.95 per month without noticing since 2005. That's over $300.00 we were bilked out of.

Simple Escapes web site shows an Illinois PO Box number with an 877-836-6903 phone number; however, the contact number supplied to me by our credit card company is a Conneticut phone number: 800-552-8767 with which they connected me to 'Peter'.

Lesson learned:
ALWAYS CHECK EACH CHARGE ON YOUR CREDIT CARD STATEMENTS! ! !

Judylee
Mulino, Oregon
U.S.A.