Complaint Review: Service Foods

I contracted for a home delivery service from Service Foods in August 2008. In order to get the discount on the food I had to purchase some appliances. Originally I was going to get a water filtration system, but when I found out they were going to cut into my granite I told them I didn't want the product. Service food (Garlin) offered to give me pans and cutlery in lieu of the filtration system.

My problem started when I rec'd past due notices before I rec'd the cutlery and pans. After several calls and emails I was promised by Service Food (Garlin and Stephanie) that they would correct my bill with Jefferson Financial and send me out a new bill. I continued to receive incorrect bills, but started to pay for the cutlery in April 2009; I made 5 payments to JF but stopped when I notice my balance was not changing. I have copies of emails I have sent and rec'd from Service Foods stating that they would correct these issues. To this day they have not sent me a correct bill, and the only way I got a call back from Garlin was when I sent in the complaint to the BBB. I rec'd one call telling me that he would correct the bill and give me 10% as long as I could show via bank statement that I had made the 5 payments. I did and that was back in Oct 2009. I continued to copy the BBB on anything I sent or rec'd from Service Foods. 

I contacted BBB a year ago and just went through Arbitration. The arbitrator stated that he felt my issue should have been with