Security National Automotive - SNAAC rude customer service unprofessional Mason Ohio
I purchased my car through SNAAC and never had a problem until I got out of the Army. As a matter of fact, I was on the phone this morning with a manager named D. Lopez. He is a complete jerk. All he did was argue with me. I submitted 2 separate checks on SNAAC's website (since I don't have allotments anymore). One payment was for May and the other for June. I submitted them both at the same time and emailed the confirmation numbers to Mr. Lopez about 2 weeks ago, he called me this morning and said they never got payments. I looked at my bank account, and the June payment had been taken out of my account. I explained this to Mr. Lopez, who felt the need to argue it with me, so I sent him proof. He then stated that I made a mistake on my account number and left out a number, so they don't have the payment for May and I need to go withdraw money from my bank and Western Union it to him. I think that is silly...he knew I was one digit off and they managed to take my June payment...he couldn't call sooner? I mean June is paid, but not May...so now if I don't Western Union the money they are gonna repo my car??? Yeah...that's bad business. I received an honorable discharge 8 April and I have plenty of money in the bank. I'm tempted to just payoff my car so I don't have to deal with SNAAC.
Mr. Lopez...stop being a jerk, and SNAAC...stop ripping off veterans!
Ldstant
Colorado Springs, Colorado
U.S.A.
1 Updates & Rebuttals
Snaac
Mason,Ohio,
U.S.A.
SNAAC Rebuttal
#2UPDATE Employee
Thu, September 18, 2008
Security National is one of the most respected auto finance companies in the industry. We regret any situation in which one of our customers is unsatisfied with their car buying and financing experience. Many of the challenging experiences our customers may complain about relate to the selling auto dealership, which we can not resolve. Please note that many inaccuracies may exist in the comments made on this site. This site does not confirm the accuracy of any of the information posted. Likewise, anyone, including Security National competitors may post fictitious complaints. We encourage our customers to visit http://www.snaac.com/ripoffreport.aspx to utilize our dispute resolution process or to better understand our role in their credit transactions.