Sears Sears Online Sears.Com Online Order Cancellation & Refund Fraud Hoffman States Illinois
On Nov 3, 2019 I purchased a washer and dryer set online from Sears.com. Nov 22nd was listed as the delivery date of the order. I was having it delivered to a local store and when I called them, they stated the products had not arrived.
When I looked online it still stated delivery date of Nov 22. When I called online support they said Dec 2 was delivery date. I cancelled the order with the customer service online department on Nov 22nd to cancel the order since it was not going to meet requirements which they said would take 24-72 hours.
On Nov 23 I received an e-mail saying they were "researching" the cancellation. On Monday, Nov 26th, I still did not recieve the order cancellation so call customer service and spoke to several representatives again I still did not recieve cancellation.
On Wed Nov 28th, I still did not have the cancellation notice so I tried the local store and US based customer service who all assured me they were doing their part to get the online ordered cancelled and then 24 hours later on Nov 29th I received another e-mail saying they were looking into the order cancellation. On Nov 30th, I called and e-mailed the store again since I still did not have confirmation of the order cancellation. I heard nothing from the store etc.
On Dec 3rd, I received an e-mail from no-reply@sears.com stating that the order was cancelled and that the credit was issued to my account and should appear with my financial institution within 3-5 business days.
As of December 10th, 2019 the credit still has not been received at my credit card. I have issued a fraud report with Sears Credit card, called the delivery department, the US Based customer service, the India based Sears service who said there was an error code generated from the order cancellation and now today I should have the credit.
Still December 10th and no credit back on my credit card for an order that was cancelled on November 22, 2019. Do not buy from Sears Online or Sears. This has been a complete nightmare and I still do not have my money back for something that was never even delivered to the local store and cancelled weeks ago.
Their customer service either online or Sears or delivery no one has been able to get my money credited back. I appear to have no recourse.