Complaint Review: Sears

Here's my last letter to their customer service
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My fridge broke nearly 2 months ago.

I scheduled Sears repair to come fix it. They were my first and only thought for appliance repair since I have long been a fan of Sears. I bought the fridge there.

1st technician visit diagnosed it as a bad compressor. Told me it would be $729.59, which I paid. Ordered the parts, which took over a week to arrive.

2nd technician visit replaced the compressor and then told me the replacement compressor was bad from the factory. Ordered a new one, which took over a week to arrive.

3rd technician visit re-replaced the compressor. He told me it would take 24-48 hours for the fridge to cool down. A week later, it never did start working. Scheduled another technician visit which took over a week.

4th technician visit was by the same technician as the 3rd visit. After spending hours on it, he told me that Sears can't fix the fridge, he doesn't know what's wrong with it, but it'll take specialty tools, and that I should ask for my money back. Even wrote down the customer service number on the receipt.

Called to ask for my money back on 2/20. Was told I'd get a call back within 48 hours. Never got a call back.

Called again on 3/1 to ask for my money back. Was told the part isn't refundable. Told him I expect ALL my money back, and to come get the whole fridge if you want the part back. Was PROMISED I'd get a call back unlike last time. No call back this time either.

Called again today on 3/7. First rep first told me that nothing was refundable and offered a 10% discount on purchasing a new fridge. As if I'd buy anything from Sears ever again? How laughable!
Asked for a supervisor. The rep said he'd transfer me, but I would be on hold for 30 minutes. I told him he can wait with me as I didn't want the call to get accidentally dropped. He waited 5 minutes and then transferred me anyway against my wishes, ignoring me.
The supervisor finally answered and also told me that nothing is refundable. But after enough arguing, she said that if a technician comes and gets the parts out of my fridge that were installed, they would refund me $385.25 for the parts, but the remaining $344.34 was non-refundable.

I do not understand why Sears thinks it can charge for a service (fridge repair), not provide said service (did NOT repair the fridge), and thinks they can still CHARGE ME FOR IT!
It's simple, I paid for a service, was NOT provided said service, and I simply want my money back!

I will be filing a small claims case, of course, once I see that I do in fact get at least the $385.25 back, for the remaining $344.34. I will go to whatever lengths I need to to get my full $729.59 back.

I have already filed a BBB complaint as well, and I have the paperwork ready to go for the small claims case. Naturally, I'm leaving negative reviews for my experience all over social media and various reviews sites pertaining to Sears.

The sad part, had Sears simply said, "Hey, we'll give you $729.59 back in a gift card towards the purchase of a new fridge"... I'd have happily taken that and remained a loyal Sears customer. Instead, Sears has ensured that I'll never shop there again, which is a shame, because I'm one of the few people left that actually shopped at Sears regularly. It was my go-to store for tools, clothing, bedding and kitchen/appliance needs. No longer. I look forward to Sears' obviously impending bankruptcy. I'll ensure to share my experience across every social media platform and review site I can find, and hope to do my small part to hurry it along.

If Sears wishes to make this right, contact me. Not that I expect anything, since this experience has made me lose all faith in Sears.