Complaint Review: Sears

Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze then whistle then clink changing gears. Called in repair new clutch, gasket, gearcase, support was needed. There sure were alot of parts going out then in, oh but I had purchased the MASTER protection plan when I bought the machine. Of course the machine had greased up some of the clothes before the repair. Should I get a refund on the machine to pay for my ruin clothes.

The machine started its wheezing and whistling and clinking last month Dec 2008 called in the repair service, oh thank god I bought another year of MASTER protection.

When the repair man showed up oh I remember you now from past repairs, just what I want to be known for. Guess which part, the clutch! Well that fix lasted maybe 7 days. Due to the time of year I decided to wait until the holidays were over, so the repairman is coming in two days almost a month later to the day. Guess they don't have, pay the customer day of pay for all their MASTER protection plan days.

Moral of the story is I will never buy anything from Sears as they have no value in their products

Rar
Woodland Park, Colorado
U.S.A.