Sears Home Warranty Eighteen months ago, I signed up with Sears Home Warranty. Now when I call In, I cannot reach anyone who knows anything about the home warranty, only a phone dispatcher who can only say Overpromised. They do not deliver. No local tradespeople want to work with them. I cannot get service. unknown, not able to locate Sears Home Warranty
I have two hvac units and each is approximately 20 years old. One of the units was checked in the spring and a problem was found with an outside motor. That motor was replaced with an off brand and wires were sticking out of the unit exposed to weather. Then I called and asked for the tech to come back and make this right. I was told that he had decided to put in an aftermarket part which did not sync with the cooling fan and system in-place.
That repair person returned and did the repair with a part from the manufacturer. Now the cooling system will not work at all. I have tried to call Sears Warranty Service. My call is answered by someone whose headset is barely functioning and although this person appears to be in the U.S., complete words are slurred or dropped so that I cannot comprehend what she is telling me to do next. I finally tell her that I cannot understand and all of a sudden her articulation is clear.
I guess this person's comfort with her headset was more important than communicating with a customer. She told me someone would get back to me within 24 to 48 hours. It is hot where I live and I have no AC in the bedroom end of my house. No one called back.No supervisor called. She gave me no other number to call.
Service is absolutely not part of their warranty. I would say this is most likely the worst home warranty service a person could buy. As soon as I can extricate myself from this mess, I am going to do that and change to a more reliable and responsive service.