Complaint Review: Sears Home Services

If I could rate Sears repair technicians any lower I would. Talk about a scam. My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the refrigerator and after several minutes, tells her she needs an additional service of over $400 for parts and labor. Being elderly and not able to afford that for an ice maker, she declined the repair and just turned off the water supply.

The service call cost well over $100 and that was about all she could afford at that time. Several days later I visited her and she explained what had happened. I pulled out the refrigerator to find one of the fittings had come loose and it literally took me 5 seconds to repair. It has been working great since then and when I called sears to talk to a supervisor, I was put on hold for over 30 minutes each time and then hung up on. We both have been big supporters of Sears for many, many years but after this experience, we WILL take our business elsewhere. Sears, you have FAILED.