Complaint Review: Sears Home Repair

Our Kenmore dryer stopped working late May and we immediately called Sears (we have an extended warranty). First available was June 4, and the repairman arrived, said "its already working," did a few checks and left.

Two hours later, it stopped working again. We called sears, thinking this was an "ongoing issue," but were treated like a new call. We took the first available date: June 12. We argued that this was not a first call, the repairman had literally just left the house, but were told "its not a refrigerator or AC, so it is not a priority."

The repairwoman arrived on time June 12 and fixed a major part, said "its working" and left. The next morning (June 13) we tried the dryer - not working.

We immediately called sears, tired and frustrated, and once again we given a date 1+ weeks away: June 22.

I understand the priority of a refrigerator or AC in the summer, but some person - some thinking human - must be able to assess a unique situation and deal with it reasonably. Each call of ours has been treated like a new call, given no more weight than any other even though it has been nearly 3 weeks and two repair visits and all the same problem!