Complaint Review: Sears home repair

I purchased a protection agreement for $274.99 on a refrigerator. When the technician came out, he said I needed a new refrigerator and this one could not be repaired. Since I had a warranty, it would be replaced. EXCEPT he couldn't read the model number clearly so it didn't apply. I, however had a picture of the model number, which could be read except for one letter which was slightly unclear. I called frigidaire to verify the model number.

I gave this to the technician. I was told by sears that they needed the model number to order parts BUT they weren't ordering parts. I have purchased numerous protection agreements in the past, and as long as sears came out on the better end they had no trouble taking my money, including repairing a fridge that didn't even have a model number sticker. The one time when they would have to pay an extra $150 for me to replace, they found a reason to deny. 

Spent time on phone with area reps who said nothing could be done if tech said he couldn't read every letter/ number clearly. i arrived after he looked with my tenant there, and he wouldn't go back in. Telephone reps were dismissive and kept reading their script. 

i have numerous rentals and have bought sears appliances for years. Never again.