Complaint Review: SEARS APPLIANCE HOME WARRANTY

SEARS APPLIANCE HOME WARRANTY!!!

Starting Thursday Night, our 3 year old LG refrigerator decided to take a dump. No cooling in either Freezer or Refrigerator. First phone call was placed at 4:30pm Thursday Evening with a promise to be here on Friday. Friday Morning I called the company that was assigned to the service order. They were not coming out Friday and couldn't make it until Tuesday 4/28. I called back to Sears. Another service order was placed to another company with the promise of a service call on Saturday between 8 and 11.

At 11:30 Saturday, I called the Company that was supposed to be here. They told me they never received the order. Also, it sounded like the compressor and I would need a technician that worked on closed units and he did not do that. I called back to Sears again and explained that this was a serious issue! My husbands medication needed to be refrigerated and this has been a mess since I placed the original order on Thursday evening. This rep in turn, transferred me to the medical emergency department that is open Monday through Friday from 8 to 5pm.

That does a lot of good on a Saturday. I have had this warranty for 3 years, paying $69.00 a month to the total of $2400, for nothing. It is $75 for a service call, when they eventually show up and then it is only a percentage of the cost will be covered. I called LG directly and had a service on Sunday to be told, it is the compressor and coil, and it is $1200 to fix. There went my stimulus check. The refrigerator cost 2600.00 brand new 3 years ago.