Complaint Review: Scott Clark Toyoya

Bought two cars at the same time from this dealer. My work is on the road so excessive mileage requires trading more often than I like. Was assured that no year end rebates were available on close out Toyotas as there were not many left.

I considered the trade in value of one car to be acceptable and the other, an Explorer a little under what I had hoped the vehicle would fetch, but went along with the deal. By the way, I was not upside down on the Explorer.

I was about $5000 ahead. Two days later I happened to drive by another Toyota dealership and saw the year end close outs available at $2500 off for the same cars, we are talking about two cars at $2500 each. Two days after that the dealer involved decided to have a sale with $2000 off close out prices which would have put the Explorer at $2000 less and I never would have traded at that price. Finance guy also tacked on about $2200 on line one of the paperwork which was signed at 10:00 PM after 8 hours at the dealership for one car and about $1500 for the other. These I caught the next day after some rest and spent another 5 hours trying to correct.

They also offered to lower the interest rates if I agreed to purchase additional insurance that I did'nt need. When I refused, the rate went up 3/4 % on one loan and 1.25 on the other.

After all this, these guys have the nerve to call me up to insure that I will give a good response to the distributors follow up.

Will do Honda next time at $2800 off and 6.9%. Buy the way the sales manager is a very nice person, I guess he has to be when they do business like that.