Complaint Review: Samsung Electronics America Inc.

I purchased a Samsung gas range on 4/3/2020. The bottom storage is defective; you have to force it open. On 6/17/20, I tried to register the range on their website. The Samsung website will not accept the model number or serial number for the product. I asked their customer service representative for help but they direct me to a link on their website that does not work. I wrote a letter on 6/17/20 to Samsung to register the products. No response.

I called their customer service department and they said since I filed a complaint with the New Jersey Better Business Bureau, they could not assist me. On July 14th I received a call from their representative  Willistine S, Office of the President. She set up the repair ticket. On July 22nd, the Service Center canceled the repair ticket.

I emailed Willistine S, Office of the President  on July 27th she says, quote “Let me check with the service center and see what this issue is. We would need the service center out before we are able to provide any accommodations.” She has never gotten back to me. I feel they are stalling so the warranty expires and then they do not have to make repairs.