Samsung Electronics America Creative Vision Electronics Beware of Samsung warranties- Total Ripoff..They do not honor their warranty. Riverdale New Jersey
Purchased in december of 2016. Samsung robotic Vacuum. Model VR20H9050UW/AA. SER# ob3z8feh400060l
Purchased online at Home Depot.
Shipped to samsung on 7/25/17. Defect code c003 right wheel malfunction.
This was purchased for residential usage. I was contacted today by the company and told that my unit was not warranty because they do not reconize the Home Depot reciept that I was provided when I made my online purchase. After trading emails with their support dept I was basicly told im out of luck, after providing them with all of the info they required. this vacuum has a 10 year warranty. It is less than 1 year old. I have contacted Home depot for assistance but have not recieved any as of yet.
Samsung refuses to honor a warranty on a vacuum that is less than 1 year old. When they state the unit has a 10 year warranty. They refuse to honor and reconize my Home Depot reciept as proof of purchase.