Complaint Review: Safe-Guard Products International. LLC

i purchased a car from Wallace nissan of kingsport and took out gap insurance on this car. I was notified by my insurance company that gap insurance is included in my policy for free so i contacted the Safe-Gaurd Insurance company and they said I had to go thru the dealership to cancel this policy, the dealership then told me that I had to pay the car loan off before I could cancel the policy. I paid the car loan off and then returned to the dealership to file claim of cancellation and they supposely faxed it in to Safe-Gaurd Products International on June 20th ,2014. I contacted Safe-Guard today July 23rd, 2014 to check on status of refund of $795.00 , they then told me that they have not recieved a cancellation at this time and for me to call the dealrship so I contacted Wallace immedialty this morning and they claim they sent in the fax for cancellation on June 20th, 2014. My contract with Safe-Guard states that I should recieve a refund 30 days from cancellation so how do I get my money back, I fell like the dealership should hold good for this since they sold me the Insurance and them take it up with Safe-Guard on refund. stuck in the middle of a mess and scam  Belinda Brannon Kingsport,TN. 37660