Ryder Truck Rental ripoff abused & mistreated Greenville South Carolina
In June, 2002 I rented a Ryder truck (online) and tried to return it to the Wade Hampton office. It had been improperly registered by the originating office. I wasted 2 1/2 hours while they tried to straighten things out, with no apologies to me.
They then asked me to drive the truck back to where I rented it (over an hour away). I refused. They continued to ask me why I couldn't take it back. I informed them that that was not how I had reserved it and that the truck was going to sit in their parking lot because I was not driving it any further.
Their employees were rude, unprofessional and I ended up paying more than what my online rate was because they couldn't figure out how to charge me the correct price and after almost 3 hours of being there I just wanted to pay and get the heck out of there.
Melissa
Greenville, South Carolinaq,.
1 Updates & Rebuttals
Jim
Arlington,Texas,
U.S.A.
Read the Contract
#2UPDATE Employee
Mon, July 07, 2003
Evidently you rented a truck on a "local" contract and tried to turn it into a "one-way" rental.
Had you read the contract you signed, it clearly stated LOCAL rental on top.
A local rental means you must return it to the dispatching location and it cannot be returned to a different dealership.
Of course they charged you more since you violated your contract.
People need to make sure they read what they sign BEFORE they sign it. If they dont understand, then ask questions.