Complaint Review: Rocket Communications - ESBI Verizon

I have three accounts with Verizon - cell, FIOS, and landline telephone.

My Verizon bills for June/July/August 2008 show a charge ($13.21) for "Enhanced Services" from a company called Rocket Communications. They are also known as ESBI. The charges are for FAX/Voicemail. I do not own a fax and have an anwering machine on my telephone so I have no need for either.

I never signed up for this service. Never.

I have called Verizon on six separate occasions in July and August 2008 to try to straighten this out. Each time they told l me that although the bill is from Verizon they cannot help me. Each time they told me to call Rocket Comminications/ESBI. I have contacted Rocket Commnications 10 times in July and August 2008. Each tinme they told me they will deactivate my account and refund all of the money they I have paid to them.

Rocket Communications have lied to me. They have continued to bill my account. They have returned $0.0 to me.

I am not happy about this situation and will continue taking action until this matter is resolved.

SM
bethesda, Maryland
U.S.A.