Complaint Review: Roark Vacation Travel Club

April 2014

Roark Vacation Travel Club is a Branson, Missouri based sales front for Club Resort Intervals, LLC (CRI).  CRI is a Manchester, New Hampshire based agency that operates striaght out of the 1970's ... everything is slow and by phone.  No worries, they respond in 3-5 days.

Joining their Travel Club is a Ripoff, but not legally a scam because of what little they promise.

No Services or Service Levels are promised.  So slow that booking a vacation takes 3 weeks and 8 calls to their rep. The contract fine print has no commitments regarding service or service levels, so the club members are at their mercy.

Travel services is a nightmare.  There are no savings, so whers the club value?

Roark promises "wholesale" pricing, but they define anything on the web as "wholesale", so there's really no savings, so there's no benefit to being a member.

Timeshare rental scheduling is impossible to coordinate. Nothing is on-line. Everything requires phone contact with their rep in NH with the rep responding after 2-3 days with email contact with timeshare property managers. Slow!

Timeshare pricing is not even wholesale.

Strongly suggest folks stay away from this club!