Complaint Review: Retro Fitness East Windsor

A negligent personal trainer pushed me into running when I was clearly out of shape and told them so, aggravating a bone spur and tearing a meniscus. In March, the gym closed because of COVID, but the pain continued. After 26 sessions of physical therapy, X-Rays and two MRIs, the osteopathic surgeon says I likely have permanent knee damage. I never had a single knee problem before walking into Retro. My fault for not leaving sooner - agreed, but I'm not the professional here.

Then, in September 2020, they started billing me again even though I was my account was on medical hold. No phone call, no e-mail, no text - just a resumption of billing. Why are gyms so sleazy?

This post is not an outlet for anger or frustration - my letters to Retro Corporate, BBB and the Dept. of Consumer Affairs will be *that* outlet. I am sending out a warning: caveat emptor. When you join one of these gyms, be very careful because it seems like their mode of operations is to screw you.