ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow RESCUECOM the opportunity to make things right with them.
STATEMENT FROM RESCUECOM:
I am not sure who this may be, I would happily issue a refund if they are a real customer, but I don't think they are a customer.
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I called in on a Saturday with an urgent issue concerning the functionality of my iMac. I was promised fast and flawless repair, both of which were completely false. First, I was connected to a tech that, self admittedly, has very little Mac repair experience. It showed as he stumbled through various ideas, all to no avail, with no impact on my computer issue. AFTER he tried a time machine restore without any results, he suggested I wait until Monday to talk to the "Mac Guru" in the office. Unreal. Had I known there was a sharper tool in the shed, I clearly would have opted for him first before backtracking via time machine and erasing my recent work. But no, that information wasn't shared until the first tech decided to give up. Perhaps they are paid on a production basis? That is the only logic I can put to the first tech's illogical sequence of diagnostics/information sharing.
Well Monday came and went. I was promised a phone call from this elusive "Mac Guru" on Monday morning. When he didn't call, I called them (the main #). We scheduled a call for 4:30 PM central time on Monday afternoon for when I get home from work. At 4:30, a different associate called on behalf of the elusive Mac Guru and said he will call at 5:30. 5:30 came and went so I called back near 6 pm. The dispatcher talked to this elusive mac guy (who I still haven't actually spoken with), and said he will call within 15 minutes, promise. Guess what? That didn't happen. I called yet again, only this time, I was hung up on as soon as the line connected to a person. I called again to make sure it wasn't a fluke. Nope. I was hung up on a total of 6 times in a row now within the last 10 minutes. Clearly whoever is answering the calls is dodging me.
The lack of service and blatant disrespect of your customer's time is downright shameful, especially considering their advertising tagline of "fast and flawless service". Dealing with rescuecom truly has been a nightmare. So please, save yourself a massive headache and RUN from this company. You think your computer problems are bad? They'll feel even worse after this company has took your money, wasted your time, and left you with all your original computer problems.