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Signed up on 4th September, computer locked up on the 10th. Called for service, waited one and a half day and got no response so I took care of the problem myself and wrote customer service at rescuecom to let them know I was unhappy and to please cancel the service on the 11th September. I got one response telling me that I had signed for a year and too bad; basically. They have not responded to any more messages from me and I still do not know what they are charging me for. I guess I was wrong in thinking that if you are unhappy with a service you have bought and cancel within a resonable time period (7 days) the company should honor that request. I don't want money refunded, just cancel the service(?) and stop charging.
2 Updates & Rebuttals
dd
copperas cove,Texas,
United States of America
Update on Rescuecom Report # 964843
#3Author of original report
Tue, November 13, 2012
Update on Rescuecom report. CEO called me and resolved the issue I had with Rescuecom in September as soon as he became aware of it. He seemed sincerely dedicated to good customer service and insured this incident was not the norm for Rescuecom.
Morland
Murrieta,California,
United States of America
AUTHORITY LENDING DERRICK JONES
#3REBUTTAL Individual responds
Tue, November 13, 2012
Authority lending, Derrick Jones and Steven Rivera I owe a huge apology! They have done a great job for me and my family and I jumped the gun since I could not contact them due to the phone being disconnected. Derrick called me the other day with their new number. Please accept my apologies for this misunderstanding. Derrick and Steven have been great!!!